IT Services will be retiring the NetDisk web application this coming winter.
NetDisk is the web interface for accessing documents stored in the M drive on IT Services maintained servers (i.e., MyFiles, MUFiles, and departmental file space). NetDisk has been used by students, faculty, and staff to store files for access from multiple computers, anywhere on or off campus. However, the application is written in a programming language no longer supported by security updates – and thus, IT Services is turning it off.
These files are not being deleted. However, the web-based interface is going away. There are many alternate tools for sharing and storing files such as Canvas, Google Drive, and Filelocker that are all readily available and convenient. You will also still be able to access the files stored on the M drive. Please see IT’s decommission notice for a full list of alternatives and instructions for how to access those.
From this point on, all IT requests should go through IT Help, rather than contacting Todd directly. From the dean:
Starting August 1, the College of Arts and Science IT staff (CASIT; your primary rep is Todd Henson) will provide their support services in a new partnership with University IT Services. They have worked together on developing a shared support model that integrates their activities in a collaborative fashion, streamlining your support experience through a single interface, shared practices, and defined response times. The new support model was piloted by several departments last spring and is now being expanded to all departments in the College. Here are some key benefits of the new model:
- Single point of contact for all technology support
- Faster response to phone calls with immediate efforts to resolve the issue
- Emergency calls may be passed directly to CASIT
- Allowing you to track and interact with the status of your ticket
- Eliminate confusion as to whom you should contact for a particular problem.
From now on, please do not phone, text or email your CASIT rep directly to initiate service. Beginning August 1st, we are asking that you direct your IT-related issues through the IT Services Support Desk by:
If the Support Desk is unable to resolve the problem while you are on the phone, they will either transfer your call directly to a CASIT Team member or create a ticket and assign it to CASIT.