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The looming oblivion of archival repose (and the light at the end of this currency review)
:cue Sarah McLachlan vocal feels: Sadly, 59 articles are slipping closer to the oblivion of archival repose, and only you can save them. If not reviewed and renewed by Wednesday, 28 June, your tired, your expired, your outdated articles will be moved to the dark archive in the cloud. But for under- and over-achievers alike, there’s a light at…
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It’s official! LT approves recommendation for SOP repository and tolerated workspaces
The Leadership Team has approved an important FAST Team recommendation naming TeamDynamix Knowledge Base as the central repository for standard operating procedures. What is a standard operating procedure? It’s a set of easy-to-access, repeatable, step-by-step instructions compiled by an individual or a group to help staff carry out routine operations associated with their role. And…
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Cerebrum pascat te!
This afternoon, we published our 1030th article to the Knowledge Base! Proactive and KCS articles created for public use: 488 (and growing) Procedural articles created for internal use: 203 (and growing) ClassTech articles created for instructional use: 210 (Go Tech Support Services!) Pre-KCS articles reviewed and renewed for public use: 129 (currency determines conversion to KCS or…
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Hoc translatione sugit ova!
Today, we published our 898th article to the Knowledge Base. And we have more than 250 new proactive, procedural, and KCS articles in the queue for approval and publication. Proactive and KCS articles created for public use: 459 (and growing) Procedural articles created for internal use: 201 (and growing) ClassTech articles created for instructional use: 109 (and growing)…
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100% KB Currency Rating (Dec 16)
Our Knowledge Base content currency rating for December 2016 is 100 percent—thanks to the service owners and knowledge domain experts who took the time to review the original 189 articles imported into the KB in May/June 2015. As a result: 151 revised articles have been renewed for another six months of service 33 outdated articles…
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