-
Involve yourself in the Service Excellence project
The project team desperately needs your feedback on the processes, tools, and training that are being created for the July 21 launch of our new Incident Management, Service Catalog Management, and Request Fulfillment processes using TeamDynamix. The team has completed our first build of the Incident Management process. During the 2 demos and 6 focus…
-
Improving Miami’s Wireless Network
As we move into the summer months, the NETS team has been working on plans for our annual wireless improvement projects. Over the summer we will be deploying approximately 400 – 500 new access points in Residence Halls and Academic / State buildings, which will bring our number of wireless AP’s on campus to over…
-
Incident? What Incident? I don’t do incidents
Have you ever found yourself in one of these situations? A client contacts you directly about a problem they are having with some application You notice that an application is misbehaving and fix it before anyone else even notices You get an alert form a monitoring system that something is malfunctioning (or about to be)…
-
Next TeamDynamix Demo Wednesday 5/21 at 10 am
The Service Excellence project team has finished the second build of our Incident Management process for the July release. Come join us for a demo in 104 Brown Road or watch the WebEx via the link on the program Google site: https://sites.google.com/a/miamioh.edu/service-excellence-project/ The demo includes: Updates to the incident logging process based on feedback from…
-
No more Outages!
Now wouldn’t that be nice!? The Service Excellence project will launch a new Major Incident process which makes radical departures from our current practices. We will no longer have incidents we call “Outages”. Instead, we will have incidents with varying severity levels ranging from 1 to 5 The Major Incident process is invoked automatically anytime a…
IT Services Internal Communication
News from your colleagues in IT