The Service Excellence project team has finished the second build of our Incident Management process for the July release. Come join us for a demo in 104 Brown Road or watch the WebEx via the link on the program Google site:

https://sites.google.com/a/miamioh.edu/service-excellence-project/

The demo includes:

• Updates to the incident logging process based on feedback from the focus groups:
  • Updated Statuses
  • Changes to default notify and privacy settings
  • Updated incident Sources
  • Establish policy for re-opening of incidents
• Preview the Major Incident process
• Preview the Functional Escalation process
• Time permitting: Review basic navigation for anyone who may have missed our last demo

Hope to see you there!