The project team desperately needs your feedback on the processes, tools, and training that are being created for the July 21 launch of our new Incident Management, Service Catalog Management, and Request Fulfillment processes using TeamDynamix.

The team has completed our first build of the Incident Management process. During the 2 demos and 6 focus group sessions thus far, we’ve received excellent feedback about ways to improve the process, the underlying tool configuration, and the training materials. We want more! We ask you to reserve the following dates and times so you know when the next opportunity to engage with the project take place.

• 4 June (Wednesday) 10 am – 10.50 am: Service Catalog Tool Configuration Demo (build 1)
• 6 June (Friday) 10 am – 11:50 am: Service Catalog Focus Groups (topics TBD)
• 11 June (Wednesday) 10 am – 10:50 am: Service Catalog Tool Configuration Demo (build 2)
• 13 June (Friday) 10 am – 11:50 am: Service Catalog Focus Groups (topics TBD)
• 25 June (Wednesday) 10 am – 10:50 am: Request Fulfillment Tool Configuration Demo (build 1)
• 27 June (Friday) 10 am – 11:50 am: Request Fulfillment Focus Groups (topics TBD)
• 2 July (Wednesday) 10 am – 10:50 am: Request Fulfillment Tool Configuration Demo (build 2)
• 2 July (Wednesday) 1 pm – 2:50 pm: Request Fulfillment Focus Groups (topics TBD)

There will be a multitude of official training that takes place during the week prior to launch (July 14 – 18). Stay tuned for specific session information.

We will continue to send reminders as each session approaches, with more details about the specific topics being covered in the focus groups. If you cannot make any of these sessions, you can still engage by commenting on our blog posts or seeking us out in Boyd 102. We will gladly work to incorporate your feedback into improving these processes.