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Celebrate Freedom – Join the Battle
July 4 is a holiday all about freedom and liberty. Without downplaying the importance of the amazing work of our founding fathers (and mothers) – this July 4 we are preparing to celebrate another freedom. Freedom from Symantec Service Desk. This may be a small step for Miami, but it is large step for IT…
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Creating calendar items from email using gMail in Chrome
Imagine you are trying to send out information about an upcoming event that people can choose to attend. You’ve heard feedback that people need a calendar invite as a reminder because, as we all know, our calendars rule our lives – at least our work lives. Anyway, back to the story. So, you send out…
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Lisa Raatz Rocks!
I would like to publicly express my appreciation for Lisa Raatz. Lisa has taken on keeping the FAST Team/Service Excellence bulletin boards up to date and she is doing a wonderful job. The boards are colorful and have good, timely information. So – thanks Lisa – for displaying service excellence!! Cathy McVey
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A tale of two solutions: the genesis of appBuilder
An interesting thing happened at the end of the Two-Factor Authentication project: the team didn’t want to disband. Instead, they asked to work on another project, one that could add value in a short time. The result: an Agile-style project to implement recommendations for improving the tools and documentation used to control access or change…
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SLAs are not the enemy
No reason to arm yourself against the zombie apocalypse – the shared responsibility for logging incidents should not be a scary event. However, there is some information you will need to be armed with, to be successful! One major deliberate change in our new Incident Management process is that all incidents will no longer have…
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