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KCS Pilot goes live today!
The Knowledge-centered Service Pilot goes live today! A small team of trained participants will be using KCS for all the tickets that they handle. The goal of the pilot is to test, modify, and perfect the functional capabilities of our new process before we roll it out across the entire organization. KCS Pilot participants include Tim Ward, Em Smith, Sofia Olaya, Pete Ferris, Jake…
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Fall Move-In a Success
Following the #move-in feed on Slack yesterday, it sounds like LOTS of first-year students were given a friendly helping hand from IT staff volunteers in the halls, in the tents, and online. Even President Crawford stopped by the Maple Street tent – he needed directions to South Quad. Move-In by the #s: Em S. reported…
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Working Healthy – it Can Be Easy
According to CIO Magazine, being more healthy at work can be achieved by watching out for 10 pitfalls. Here are a couple of quotes from the article. Do you see yourself here? • Extended sitting can cause deep vein thrombosis and poor cardiac and metabolic health. • Eating while focusing on something else, like work,…
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Yellow curbs will take over Western Drive
If you park on Western Drive you may have noticed that some stretches of curb had yellow paint applied sometime on Friday. According to Captain Ben Spilman, director of parking and transportation, all of the parking in front of Boyd will be eliminated as part of the campus landscape master plan. Ben told me that…
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KCS FAQ: We already do Knowledge Management! What is different about KCS?
KCS is a reactive methodology that is focused on capture and structure of knowledge in the workflow, and on the findability and usability of that knowledge by a target audience. KCS captures support knowledge in customer context and feeds it into the Knowledge Management process, but does not replace this process. The Knowledge Management process…
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