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CHIPS ready to launch second year!
Just a year ago the CHIPS program launched, providing a new way to reward all kinds of staff contributions. CHIPS gives all of us within IT Services the ability to acknowledge the big and small things that our colleagues do every day. CHIPS stands for Commending Helpful, Innovative, and Proactive Staff. The program includes daily,…
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Changing the KCS Workflow
During our post-Pilot assessment, we found a faster way to publish our articles: Our process (and training) now incorporates use of the Knowledge lifecycle to identify the KCS articles that are ready for publication. This small change to our workflow will speed up our time to publish, allowing us to know in near–realtime when an article…
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Winter Term Lean Fair On January 11, 2017 the Miami University Lean Initiatives Office will be offering a Lean Fair at the Armstrong Student Center. The fair will be open to all employees, providing staff the opportunity to connect with peers while learning about Miami’s Lean journey. The morning session will begin at 8:30am and…
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100% KB Currency Rating (Dec 16)
Our Knowledge Base content currency rating for December 2016 is 100 percent—thanks to the service owners and knowledge domain experts who took the time to review the original 189 articles imported into the KB in May/June 2015. As a result: 151 revised articles have been renewed for another six months of service 33 outdated articles…
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The State of the Continual Improvement Committee for IT (CIRCUIT)-How Does CIRCUIT Work? (Post 3 of 3)
A 3 part series about the CIRCUIT (Continual Improvement Committee for IT) presented to you by Dana P. Miller, Chair of CIRCUIT As mentioned in my first post, CIRCUIT was started last May as a mechanism for IT Staff to submit their ideas for internal process improvement. The CIRCUITEERS were recruited to represent all areas…
IT Services Internal Communication
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