-
TeamDynamix portal (and Bob) get spotlight
TeamDynamix recognized the hard work that our Service Excellence team has been doing and highlighted it in the following article posted to their community site – https://drive.google.com/a/miamioh.edu/#folders/0B605DX2r7vVoR1h5UE0xN3d0Tnc Congratulations to Bob Black – and the team!!
-
Celebrate Freedom – Join the Battle
July 4 is a holiday all about freedom and liberty. Without downplaying the importance of the amazing work of our founding fathers (and mothers) – this July 4 we are preparing to celebrate another freedom. Freedom from Symantec Service Desk. This may be a small step for Miami, but it is large step for IT…
-
Involve yourself in the Service Excellence project
The project team desperately needs your feedback on the processes, tools, and training that are being created for the July 21 launch of our new Incident Management, Service Catalog Management, and Request Fulfillment processes using TeamDynamix. The team has completed our first build of the Incident Management process. During the 2 demos and 6 focus…
-
Incident? What Incident? I don’t do incidents
Have you ever found yourself in one of these situations? A client contacts you directly about a problem they are having with some application You notice that an application is misbehaving and fix it before anyone else even notices You get an alert form a monitoring system that something is malfunctioning (or about to be)…
-
No more Outages!
Now wouldn’t that be nice!? The Service Excellence project will launch a new Major Incident process which makes radical departures from our current practices. We will no longer have incidents we call “Outages”. Instead, we will have incidents with varying severity levels ranging from 1 to 5 The Major Incident process is invoked automatically anytime a…
IT Services Internal Communication
News from your colleagues in IT