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Lessons Learned: Being Agile in a Waterfall World
Hello IT Services Staff, Pat McNab from Voice of America Learning Center (VOALC) has extended to IT Services an opportunity to participate in a Regional Campus Computer and Information Technology Event (CIT) Alumni workshop run by Phil Japiske. The workshop topic is applicable in our current efforts to use more Agile work methods. The workshop…
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SACM and the Change Implementer
So you are someone who implements changes in one or more of our computing services and you are saying to yourself “what does Service Asset and Configuration Management (SACM) do for me?” A good and valid question which we will attempt to answer now. First things first. What is SACM? In the simplest terms SACM…
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Service Asset and Configuration Management Roles
If you will participate in or be impacted by changes to assets under configuration control, you should know who is managing our new and improved Service Asset and Configuration Management (SACM) processes. Here are the major SACM roles and responsibilities: SACM Process Manager(s) Directly responsible for the integrity of Configuration Items they own, the appropriate…
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What does Configuration Management mean to me as a Service Owner?
As a service owner in a complex technical environment, it can sometimes be difficult to tell what changes and outages in upstream and downstream Configuration Items (CIs) can affect the service I support. Will that rack change in the machine room affect the hardware that my virtual machines live on? If I make a change…
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Why do we need configuration management?
Why use Configuration Management? Gartner says that an average of 80 percent of mission-critical application service downtime is directly caused by people or process failures. The other 20 percent is caused by technology failure, environmental failure or a disaster. Most of us in IT Services are very much aware of high profile downtime incidents in…
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