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The State of the Service Catalog-Service Structure Defined-Part 2 (Post 4 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner In our previous post we looked at how service overviews and service requests are presented in the Service Catalog. In this post we want to look at the different categories of services and how each provides value…
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The State of the Service Catalog-Service Structure Defined-Part 1 (Post 3 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner Along with the Service Catalog we also developed a service structure that provides a consistent way of defining and presenting services. You may be curious to know why we have the word “Overview” after some services,…
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The State of the Service Catalog-Associating Services with Tickets (Post 2 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner When we implemented TeamDynamix in the summer of 2014, we also launched a new service catalog for IT Services. The Service Catalog defines the services we provide to support the Miami community. One of the first…
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The State of the Service Catalog-What is a Service anyway? (Post 1 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner The word “service” is used quite often and in many different ways in the workplace. The services in the Service Catalog have been created with this definition of a service in mind: A Service is a…
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KCS Pilot: Week_1 Update
The KCS Pilot is off to a tremendous start! We’ve created 114 KCS articles based on user demand. These new articles are available for internal use now. And some of these articles will be published, as the process demands, to augment the 182 published knowledge articles that currently exist in the Knowledge Base. The upward…
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