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The looming oblivion of archival repose (and the light at the end of this currency review)
:cue Sarah McLachlan vocal feels: Sadly, 59 articles are slipping closer to the oblivion of archival repose, and only you can save them. If not reviewed and renewed by Wednesday, 28 June, your tired, your expired, your outdated articles will be moved to the dark archive in the cloud. But for under- and over-achievers alike, there’s a light at…
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It’s official! LT approves recommendation for SOP repository and tolerated workspaces
The Leadership Team has approved an important FAST Team recommendation naming TeamDynamix Knowledge Base as the central repository for standard operating procedures. What is a standard operating procedure? It’s a set of easy-to-access, repeatable, step-by-step instructions compiled by an individual or a group to help staff carry out routine operations associated with their role. And…
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Cerebrum pascat te!
This afternoon, we published our 1030th article to the Knowledge Base! Proactive and KCS articles created for public use: 488 (and growing) Procedural articles created for internal use: 203 (and growing) ClassTech articles created for instructional use: 210 (Go Tech Support Services!) Pre-KCS articles reviewed and renewed for public use: 129 (currency determines conversion to KCS or…
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Hoc translatione sugit ova!
Today, we published our 898th article to the Knowledge Base. And we have more than 250 new proactive, procedural, and KCS articles in the queue for approval and publication. Proactive and KCS articles created for public use: 459 (and growing) Procedural articles created for internal use: 201 (and growing) ClassTech articles created for instructional use: 109 (and growing)…
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Changes at the Hoyt front desk
In IT Services change and learning are part of our everyday routine. This message is to fill you in on one upcoming change that may provide an opportunity for many of us to act and think a bit differently. You may have heard that the telephone operators, Naomi Cole and Brenda Stearns, will be taking…
IT Services Internal Communication
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