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The State of the Service Catalog-Associating Services with Tickets (Post 2 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner When we implemented TeamDynamix in the summer of 2014, we also launched a new service catalog for IT Services. The Service Catalog defines the services we provide to support the Miami community. One of the first…
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The State of the Service Catalog-What is a Service anyway? (Post 1 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner The word “service” is used quite often and in many different ways in the workplace. The services in the Service Catalog have been created with this definition of a service in mind: A Service is a…
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KCS Pilot: Week_1 Update
The KCS Pilot is off to a tremendous start! We’ve created 114 KCS articles based on user demand. These new articles are available for internal use now. And some of these articles will be published, as the process demands, to augment the 182 published knowledge articles that currently exist in the Knowledge Base. The upward…
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Last Day for CHIPS Awards!
Just a reminder, today is the end of Q3. If you have not already awarded your blue CHIPS to a colleague, it’s time to be thinking about who might be deserving of your thanks and acknowledgement. If you want to recognize someone in another building or that person is out today, never fear. You should…
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IT’S NOT TOO LATE! Get your tickets today!
CPAC is hosting a fundraising raffle to benefit the Miami Holiday Project. Three lucky winners will receive $50 gift certificates compliments of Miami Catering to use for holiday festivities. The drawing will be Oct. 5 at the Oxford Benefits & Wellness Fair. Get Your Tickets Today! 1 Ticket = $1 or 6 Tickets = $5…
IT Services Internal Communication
News from your colleagues in IT