IT Services Internal Communication

A 3 part series about the CIRCUIT (Continual Improvement Committee for IT) presented to you by Dana P. Miller, Chair of CIRCUIT

When CIRCUIT started in May of 2016 a mechanism was created for IT Staff to submit their suggestions for internal process improvement.

Since May 2016 IT Services staff have submitted 126 Suggestion tickets with the following outcomes:

7 Completed FAST Team Projects

These two projects are working towards using the password management tool Last Pass which will contribute to ease of use for Enterprise Operations staff and lower software costs.

New Password Manager
Password Manager Pilot Team
 
These three projects have are building the path towards software development standards in Solution Delivery.

PHP Standard Development
PHP 7 Roadmap Planning
Single Page Application

This project has created a standard work process to represent IT Services at Career Fairs which can be a source of potential interns and staff members.

IT Services Career Fair Process

This project moves forward with using Slack to provide chat capability.

Investigate Replacing Jabber Chat with a New Solution

Click “Run Report” after clicking the following TeamDynamixs links:

4 Active FAST Team Projects

11 Closed Change Tickets

Closed Change Tickets of note:
-Visually Identify VIPs in TeamDynamix
-Enhance the “Request for Banner Security” request form

8 Open Change Tickets

16 suggestions that have been added to the TeamDynamix’s enhancement queue

This series about CIRCUIT is designed to help you understand how your suggestions contribute to the success of IT Services and Miami University.

If you have any questions or ideas for improving CIRCUIT contact me or the other CIRCUITEERS:

Amy Locke
Bob Black
Bryan Powell
Connie Johnson
Micah Cooper
Bob Dein

You can also enter a suggestion to Continual Improvement Committee for IT Services (CIRCUIT).

Thanks.

Dana P. Miller
CIRCUIT Chair
[email protected]