-
The Service Excellence Project is breaking all the rules!
…and that’s a good thing! Some of the most uncomfortable aspects to the Service Excellence program center around changes we are making to the way we approach this project. Here are some commonly held rules…and how we are breaking them. Rule #1 – We decide what projects to tackle and when to tackle them based…
-
Providing Excellent Customer Service
My son and his fiancé are exploring options for venues for their wedding ceremony and reception. While the exact date is not set, they are planning for spring/early summer of 2015. One evening he shared with me some of their experiences. Phone calls are many times not answered, and the voice mail messages left do…
-
Sign-up for a Service Excellence Project Focus Group
The Services Excellence Group is look for a group of engaged IT staffers to take an active role in the development of new processes and the roll out of the new TeamDynamix tool to support those processes. We are seeking your participating in one of three focus groups that will take place this Friday, 5/16,…
-
Service Excellence (TeamDynamix) Demo this Wednesday
Your first opportunity to view a demo of TeamDynamix is: Wednesday, 5/14, at 10 AM Visit us in 309 Hoyt or Join us via the Webex Link on the Service Excellence Program Google site TeamDynamix is the the tool that will replace Symantec ServiceDesk this summer for our incident management process. This demo is the…
-
Service Excellence Phase 1
A team of your peers has been off and running with the first project of the Service Excellence program. This project will implement Incident Management, Request Fulfillment, and a redesigned Service Catalog, as well as stand up our new ITSM, Portfolio, and Project Management tool, TeamDynamix. We started in mid-April, and will conclude in mid-July…
IT Services Internal Communication
News from your colleagues in IT