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Service Excellence Phase 1
A team of your peers has been off and running with the first project of the Service Excellence program. This project will implement Incident Management, Request Fulfillment, and a redesigned Service Catalog, as well as stand up our new ITSM, Portfolio, and Project Management tool, TeamDynamix. We started in mid-April, and will conclude in mid-July…
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Save the Date! May 19, Inaugural Service Excellence Event
Hop on board the Service Excellence Express! What is IT Service Excellence Anyway? Save May 19th to attend our first event and learn about the relationship between service excellence and: Our core values The Disney Corporation Our IT Service Management program * Stay tuned for details… Brought to you by FAST Team SE1403.01: Karen O’Hara,…
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Sharknado! Two-Factor Authentication marketing and you
As Seth Godin says, “Marketing is a contest for people’s attention.” Hopefully those tornadic sharks* got your attention. So what’s the connection to Two-Factor Authentication? I’ll answer that question momentarily, but first, let’s have a quick refresher in case you’ve missed our previous marketing efforts: Due to past incidents where grades were changed and direct…
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Why IAM matters
I’ve often lamented the lack of an Identity and Access Management program at Miami, but why? And just what is IAM anyway? The short story is that IAM is the business process of knowing who you have relationships with and managing what services they have access to. IAM is not a technical problem and can’t…
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Agile benefits – Part 1 – Reducing Work in Progress
Lately, there’s been a lot of talk about Agile within IT Services. Many universities and companies are successfully using Agile to manage their IT projects. Agile promises a number of benefits that are very appealing to IT Services. In this post, I want to point out one of those benefits that have been mentioned in…
IT Services Internal Communication
News from your colleagues in IT