IT Services Internal Communication

We use many two-letter abbreviations and three-letter abbreviations in IT Services (I just used one there). CI is a two-letter abbreviation that you’ll be hearing much more about in the weeks leading up to the roll-out of Service Excellence in Team Dynamix Release 2. You might already be familiar with using the two-letter abbreviation of…

Change Management Roles Happy Autumn — Change is in the air! But who is making the changes and when and why? Here is a brief rundown of the roles involved in Change Management (there may be a quiz): Change Manager Person charged by the CIO to Stabilize the Core — ensure that improper Changes do not reduce the…

You know change is going to happen, and since change is going to happen, you have two choices — manage it or let it happen on its own. Changes that are left to happen on their own never come out anywhere as good as ones that were properly managed. The credibility of IT Services across…

The Service Excellence Release 2 team has been designing our future change and configuration management processes. In this pursuit, we are defining the word “change”, which is critically important in establishing the scope of the change process. Our working definition states that a change is “the addition, modification, or removal of anything that could have…