-
Save the Date! May 19, Inaugural Service Excellence Event
Hop on board the Service Excellence Express! What is IT Service Excellence Anyway? Save May 19th to attend our first event and learn about the relationship between service excellence and: Our core values The Disney Corporation Our IT Service Management program * Stay tuned for details… Brought to you by FAST Team SE1403.01: Karen O’Hara,…
-
Sharknado! Two-Factor Authentication marketing and you
As Seth Godin says, “Marketing is a contest for people’s attention.” Hopefully those tornadic sharks* got your attention. So what’s the connection to Two-Factor Authentication? I’ll answer that question momentarily, but first, let’s have a quick refresher in case you’ve missed our previous marketing efforts: Due to past incidents where grades were changed and direct…
-
Wireless Updates
After many months of work done by the Network Engineering team, we feel fairly confident the issues surrounding the wireless network that have plagued Miami since the start of this school year are behind us. While we still do not have a smoking gun, we have attributed the issues to many factors, including a handful…
-
Jason Maxwell, Senior Network Engineer
It is my pleasure to introduce our new Senior Network Engineer, Jason Maxwell. Jason comes to us with many years of experience in supporting networks for a variety of organizations including Christ Hospital, Dinsmore and Shohl, CDW and CBTS. His focus areas will be on Internet Routing and Data Center Networking. But of course he will…
-
Agile benefits – Part 1 – Reducing Work in Progress
Lately, there’s been a lot of talk about Agile within IT Services. Many universities and companies are successfully using Agile to manage their IT projects. Agile promises a number of benefits that are very appealing to IT Services. In this post, I want to point out one of those benefits that have been mentioned in…
IT Services Internal Communication
News from your colleagues in IT