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IT Diversity Lunch & Learn
What: “Examining Cross Cultural Communication” When: Nov. 2, 2016 at 11:30am – 12:30pm Where: Western Lodge Bring your lunch and/or a dish to share (no obligation)
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KCS Pilot publishes first Knowledge Articles
We are now in our third week of the KCS Pilot, and so far things are going great—the pilot group has doubled the size of the Knowledge Base! Even better, we’ve started publishing some of this knowledge out to the world, when appropriate. Not all knowledge is suitable for publication to the outside world, such as…
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The State of the Service Catalog-The Service Picture (Part 5 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner In past posts we learned about the structure of the Service Catalog and how all the pieces work together to produce value for the university. In this, the last post in this series, we can look…
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The State of the Service Catalog-Service Structure Defined-Part 2 (Post 4 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner In our previous post we looked at how service overviews and service requests are presented in the Service Catalog. In this post we want to look at the different categories of services and how each provides value…
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The State of the Service Catalog-Service Structure Defined-Part 1 (Post 3 of 5)
A 5 post series about the Service Catalog presented to you by Dana P. Miller, Service Catalog Process Owner Along with the Service Catalog we also developed a service structure that provides a consistent way of defining and presenting services. You may be curious to know why we have the word “Overview” after some services,…
IT Services Internal Communication
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