Learn how the implementation of Knowledge-centered Service helped contribute to the success of big-industry players like HP, Lowe’s, and salesforce.com. (Our thanks to the nice people at Consortium for Service Innovation for sharing their case studies.) And for a look at how KCS was implemented in an educational environment, check out this post from Western Kentucky University.
A partial list of other notable corporate and educational entities that have implemented KCS includes JP Morgan Chase, Deutsche Bank, Abbott Labs, Sanofi-Aventis, Wyeth Pharmaceuticals, Brigham Young University, Ohio State University Medical Center, QAD, EMC, Legato, Attachmate, VeriSign, Texas Instruments, CompuCom, Hilton Hotels, Pepsico, Microsoft, Nortel Networks, Motorola, 3Com, Unisys, Intel, Novell, BMC Software, and Oracle.
Would you like to know more? Visit miamioh.edu/kcs, or contact a KCS Implementation Team member.