{"id":6268,"date":"2025-10-29T15:43:01","date_gmt":"2025-10-29T19:43:01","guid":{"rendered":"https:\/\/sites.miamioh.edu\/teach-online\/?page_id=6268"},"modified":"2026-03-31T08:40:52","modified_gmt":"2026-03-31T12:40:52","slug":"tech-support-training","status":"publish","type":"page","link":"https:\/\/sites.miamioh.edu\/teach-online\/tech-support-training\/","title":{"rendered":"Technical Support &amp; Training"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-horizontal is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-72947be7 wp-block-group-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<main class=\"wp-block-group wp-container-content-9cfa9a5a is-vertical is-content-justification-stretch is-nowrap is-layout-flex wp-container-core-group-is-layout-360a7aac wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:0;padding-left:var(--wp--preset--spacing--40)\">\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);letter-spacing:4px\">Upcoming Events<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Want to know what&#8217;s going on at Miami Online? <\/strong>Check out our live calendar below.<br><em>Please note: You must be logged in to your Miami account in order to fully view and access all parts of this webpage.<\/em><\/p>\n\n\n<div class=\"wp-block-jetpack-google-calendar\"><iframe src=\"https:\/\/calendar.google.com\/calendar\/embed?height=600&#038;wkst=1&#038;ctz=America%2FNew_York&#038;showPrint=0&#038;mode=AGENDA&#038;showCalendars=0&#038;showDate=0&#038;src=bWlhbWlvbmxpbmVAbWlhbWlvaC5lZHU&#038;color=%23039be5\" frameborder=\"0\" style=\"border:0\" scrolling=\"no\" height=\"600\" width=\"100%\" sandbox=\"allow-scripts allow-same-origin allow-popups\"><\/iframe><\/div><\/main>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7387b849 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-getwid-section alignfull getwid-section-content-full-width\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-left-medium getwid-padding-right-medium getwid-align-items-tablet-center getwid-align-items-mobile-center getwid-justify-content-tablet-center\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background has-secondary-background-color\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);letter-spacing:4px\">Updates &amp; Resources <\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-default\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?resize=1024%2C1024&#038;ssl=1\" alt=\"Woman smiling at computer wearing headphones and writing in a notebook\" class=\"wp-image-6961\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?resize=120%2C120&amp;ssl=1 120w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Instructor-Guides.png?w=1500&amp;ssl=1 1500w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\">Instructor Canvas Guides<\/h6>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Step-by-step instructions and tutorials for instructors.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/community.instructure.com\/en\/kb\/canvas-lms-instructor-guide\"><strong>View Guides <\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?resize=1024%2C1024&#038;ssl=1\" alt=\"a person typing on a laptop keyboard in a dark setting.\" class=\"wp-image-6966\" srcset=\"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?resize=120%2C120&amp;ssl=1 120w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-AI-Hub.png?w=1500&amp;ssl=1 1500w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\">Miami Online Guides<\/h6>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Explore AI tools and resources + Browse Help Articles &amp; Tips<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sites.google.com\/miamioh.edu\/miamionlineaihub\"><strong>Explore Miami Online&#8217;s AI Hub<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/miamioh.teamdynamix.com\/TDClient\/1813\/Portal\/KB\/?CategoryID=1899\"><strong>View Miami KB Articles<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-default wp-duotone-unset-1\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?resize=1024%2C1024&#038;ssl=1\" alt=\"A woman speaking into a megaphone making an announcement\" class=\"wp-image-6963\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?resize=120%2C120&amp;ssl=1 120w, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2026\/03\/TST-Release-Notes.png?w=1500&amp;ssl=1 1500w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\">Release Notes<\/h6>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Stay updated on new features and improvements.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/community.instructure.com\/en\/categories\/canvas-release-notes\"><strong>View Release Notes<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/sites.miamioh.edu\/teach-online\/tech-support-training\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);letter-spacing:4px\">Need Assistance?<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-container-content-5f80b302 wp-block-paragraph\">Find support, request services, or check Canvas updates using the buttons below.<\/p>\n\n\n\n<div class=\"wp-block-group wp-container-content-5f80b302 is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f9fcf wp-block-group-is-layout-flex\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-82d461e8 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/miamioh.teamdynamix.com\/TDClient\/1813\/Portal\/Requests\/TicketRequests\/NewForm?ID=A3FU7gDyh-4_&amp;RequestorType=ServiceOffering\"><strong>Request Canvas Support<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/miamioh.teamdynamix.com\/TDClient\/1813\/Portal\/Requests\/TicketRequests\/NewForm?ID=uWTqrrTjP7k_&amp;RequestorType=ServiceOffering\"><strong>Request a Canvas Site<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vSlbtnBRvUwSsf8uRnBCdbOkHOe8RNV_WHJZQ8ONHd6qgAjbeptZftQy1DQml4oaV7ZptHefyWaue7e\/pub\"><strong>Request a Design Consult<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/community.instructure.com\/en\/categories\/known-issues\"><strong>Canvas Known Issues<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/statushistory.instructure.com\/miamioh.instructure.com\"><strong>Canvas Live Status<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Upcoming Events Want to know what&#8217;s going on at Miami Online? Check out our live calendar below.Please note: You must be logged in to your [&hellip;]<\/p>\n","protected":false},"author":9159,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tst-page","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-6268","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack-related-posts":[{"id":6495,"url":"https:\/\/sites.miamioh.edu\/teach-online\/","url_meta":{"origin":6268,"position":0},"title":"Home","author":"Addrienne VanOver","date":"December 15, 2025","format":false,"excerpt":"Empower Your Teaching. Elevate Your Course. This Teaching Online website is a Miami Online resource hub meant to be your central source for creating high-quality, engaging learning experiences. Whether you need a quick guide on setting up a new tech tool, are looking to redesign a course using the latest\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2025\/12\/GettyImages-2171016593.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2025\/12\/GettyImages-2171016593.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2025\/12\/GettyImages-2171016593.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2025\/12\/GettyImages-2171016593.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/sites.miamioh.edu\/teach-online\/files\/2025\/12\/GettyImages-2171016593.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":6569,"url":"https:\/\/sites.miamioh.edu\/teach-online\/design-and-development\/","url_meta":{"origin":6268,"position":1},"title":"Course Design &amp; Development","author":"Addrienne VanOver","date":"March 3, 2026","format":false,"excerpt":"Build Your Best Course You can do anything online, believe me. Ready to innovate? This page guides you through the full lifecycle of course development, from initial planning to launch and ongoing refinement. Whether you are building a new course, redesigning an existing one, or updating your teaching approach, follow\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Remote work, typing or hands of woman at laptop for contact, communication or diary for schedule at home. 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