Disney’s MagicBands: Magical contextual marketing

Disney CastleHave you ever been to Disneyworld and wished you could skip the long lines, pay for the food without digging out your wallet, or just make the experience a one-of-a kind memory for your children? Disney is spending billions to roll out RFID wristbands that allow you to smooth over all the transactions a typical Disney vacation entails.

It’s all part of the My Disney Experience, which also includes a website, smartphone apps, and FastPass+, which allows you to skip long lines at the rides.

On the surface, this idea sounds like it could be useful: imagine how excited your child would be if Mickey greeted him by name. Imagine the ease of room key and credit card on a wristband. But when the longterm implications for privacy, marketing, and data are considered, there are more questions than answers..

Big data? Try enormous data. The ability to collect from an audience of minors–who normally can’t opt in to Facebook  or other data-rich experiences–may raise ethical concerns that have yet to be explored.

What do you think? Is it all a tempest in a (Mad Tea Party) teacup? Or is this something else?

Big Brother Mickey Mouse to monitor behavior via Disney’s MyMagic+ RFID wristbands

Crowdsourcing the Dictionary

We all know that social media isRoad sign with bird images reshuffling the lexicon in ways that we have never seen before. As a technical writer, I enjoyed this post from Alex Brown at Collins Dictionary:

How Social Media Is Changing the English Language and Why It Matters to Marketers

Alex begins by talking about language, but then there is a shift to customer engagement.Who knew the two were connected?

To me, the lesson is summed up in Alex’s last paragraph:

We expect social media to remain a driving force in the transformation of language and the expansion of our lexicon, dramatically reducing the amount of time it takes for new terms to achieve widespread adoption in the culture. But just as important, we expect social media to be a critical tool in crowdsourcing information back to our organization and other businesses that place a high value on customer engagement.