We Asked, You Answered!
What you told us about your Miami Online experience — and what we’re doing with that info.
In April 2025, Miami Online sent out a survey to graduate students in fully online programs and undergraduates on the Regional Campuses who were taking more than 50% of their credit hours online. The goal? To better understand what’s working — and what’s not — for our online students.
Thank you to the 251 students who completed the survey, including 119 graduate and 132 undergraduate students.
The Survey
We used the Priorities Survey for Online Learners (PSOL) to gather your thoughts. This national survey helps colleges like Miami University zero in on what matters most to online students — and how well we’re meeting those expectations.
You rated topics such as:
- Academic support
- Instructor and course quality
- Student services
- Enrollment processes
- Institutional reputation
Then, the survey compared how important each area was to you and how satisfied you were, spotlighting gaps where we can improve.
Bonus: It also benchmarks us against schools nationwide.
Highlights
Here’s some good news: 91% of students said their Miami Online experience was what they expected — or even better. When asked if you’d choose Miami again, 84% said yes, just above the national average of 83%. Among grad students, 56% said “Definitely Yes” — compared to the national average of 51%.
On a 10-point scale, undergrads gave their experience an 8.13, and grad students rated it 8.57.
One student told us:
I LOVE the online course options. It’s the only way I am able to go back to school and finish my bachelor’s while
working full time. Thank you for offering flexible routes to the same great Miami education!
Others shared similar sentiments — especially those juggling jobs, families, and other responsibilities. Flexibility + quality = a winning combo.
Though we’re pleased with these results, we are always looking to grow. Student responses indicated that they are looking for quick response times and support in finding financial resources and affording higher education, balancing work and school, and improving mental wellness. Providing top-tier services in these areas is one of the ways Miami Online delivers on its promise to make education accessible and attainable for more students.
So What Does This Mean for You?
Your feedback is already shaping the future of Miami Online. We’re using what you shared to build out our own strategic plan for the future, including focusing on the things that matter to you! These include:
- Raising awareness of resources for online students including Counseling Services, Financial Wellness, and Tutoring and Learning (which also helps with time management).
- Building more opportunities for online students to connect with each other and with the institution (if you aren’t already, be sure to follow us on social media).
- Helping students find where to submit concerns, questions, or feedback to get answers or connect to additional resources.
Don’t Know Where to Go? Start Here.
If you ever feel stuck or unsure where to get help, email us at MiamiOnline@MiamiOH.edu.
We’ll get you the answer or connect you with someone who can.
To everyone who completed the survey — thank you for helping us grow. If you missed it but still have feedback, a comment, a question, or even a compliment, don’t hesitate to reach out. We’re listening — and we’re here for you.
Content written by Miami Online staff.