{"id":566,"date":"2016-07-28T15:17:57","date_gmt":"2016-07-28T19:17:57","guid":{"rendered":"http:\/\/sites.miamioh.edu\/itservices\/?p=566"},"modified":"2016-10-26T09:57:41","modified_gmt":"2016-10-26T13:57:41","slug":"566","status":"publish","type":"post","link":"https:\/\/sites.miamioh.edu\/itservices\/?p=566","title":{"rendered":"Knowledge Monitoring FAQs added to KCS site"},"content":{"rendered":"<p>Knowledge Monitoring is a process used to assure quality in the KCS knowledge management. This, along with Call Monitoring and Incident Monitoring (we already practice both), are combined to systematically review the quality of work performed by a support analyst.\u00a0<strong><a href=\"https:\/\/sites.google.com\/a\/miamioh.edu\/kcs\/faq\/knowledge-monitoring-faqs\" target=\"_blank\">Here, we&#8217;ve answered some of the frequently asked\u00a0questions about the Knowledge Monitoring process.<\/a><\/strong><\/p>\n<p>Would you like to know more? Visit <strong><a href=\"http:\/\/miamioh.edu\/kcs\">miamioh.edu\/kcs<\/a>, <\/strong>or <strong><a href=\"https:\/\/docs.google.com\/a\/miamioh.edu\/forms\/d\/e\/1FAIpQLSfASE1ahd6OTuu9Q3TjUL0G7hsVRp-Js6Ar9JeAEFn72lCs0Q\/viewform?c=0&amp;w=1\">contact a KCS Implementation Team member<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Knowledge Monitoring is a process used to assure quality in the KCS knowledge management. This, along with Call Monitoring and Incident Monitoring (we already practice [&hellip;]<\/p>\n","protected":false},"author":1674,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_total_topic_count_hidden":0,"_bbp_total_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_s2mail":"yes","footnotes":""},"categories":[6,4],"tags":[9,7],"class_list":["post-566","post","type-post","status-publish","format-standard","hentry","category-how-we-work","category-it-news","tag-kcs","tag-service-excellence"],"_links":{"self":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts\/566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/users\/1674"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=566"}],"version-history":[{"count":0,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts\/566\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}