{"id":534,"date":"2016-07-20T09:00:54","date_gmt":"2016-07-20T13:00:54","guid":{"rendered":"http:\/\/sites.miamioh.edu\/itservices\/?p=534"},"modified":"2016-10-26T10:00:56","modified_gmt":"2016-10-26T14:00:56","slug":"kcs-case-studies","status":"publish","type":"post","link":"https:\/\/sites.miamioh.edu\/itservices\/?p=534","title":{"rendered":"KCS Case Studies"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Learn how the implementation of\u00a0Knowledge-centered Service helped contribute to the success of big-industry players like <\/span><a href=\"https:\/\/docs.google.com\/a\/miamioh.edu\/viewer?a=v&amp;pid=sites&amp;srcid=bWlhbWlvaC5lZHV8a2NzfGd4OjcwYzUwZjIzNDVmMDY2N2I\"><b>HP<\/b><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/docs.google.com\/a\/miamioh.edu\/viewer?a=v&amp;pid=sites&amp;srcid=bWlhbWlvaC5lZHV8a2NzfGd4OjUxZTkzZmUwMTlmZjNkMWE\"><b>Lowe&#8217;s<\/b><\/a><span style=\"font-weight: 400\">, and <\/span><a href=\"https:\/\/docs.google.com\/a\/miamioh.edu\/viewer?a=v&amp;pid=sites&amp;srcid=bWlhbWlvaC5lZHV8a2NzfGd4OjJkZjY1YzAyODU5OThhMGM\"><b>salesforce.com<\/b><\/a><span style=\"font-weight: 400\">. (Our thanks to the nice people at <\/span><a href=\"http:\/\/www.serviceinnovation.org\/kcs\/\"><b>Consortium for Service Innovation<\/b><\/a><span style=\"font-weight: 400\"> for sharing their case studies.) And for a look at how KCS\u00a0\u00a0was implemented in an educational environment, check out this post from<\/span> <a href=\"http:\/\/in-the-middle-of-the-curve.blogspot.com\/2016\/06\/knowledge-centered-support.html\"><b>Western Kentucky University<\/b><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>A partial list of other notable corporate and educational entities that have implemented KCS includes\u00a0JP Morgan Chase,\u00a0Deutsche Bank,\u00a0Abbott Labs,\u00a0Sanofi-Aventis,\u00a0Wyeth Pharmaceuticals,\u00a0Brigham Young University,\u00a0Ohio State University Medical Center,\u00a0QAD,\u00a0EMC,\u00a0Legato,\u00a0Attachmate,\u00a0VeriSign,\u00a0Texas Instruments,\u00a0CompuCom,\u00a0Hilton Hotels,\u00a0Pepsico,\u00a0Microsoft,\u00a0Nortel Networks,\u00a0Motorola,\u00a03Com,\u00a0Unisys,\u00a0Intel,\u00a0Novell,\u00a0BMC Software, and\u00a0Oracle.<\/p>\n<p><span style=\"font-weight: 400\">Would you like to know more? Visit <\/span><span style=\"font-weight: 400\"><strong><a href=\"http:\/\/miamioh.edu\/kcs\">miamioh.edu\/kcs<\/a><\/strong>,\u00a0or<strong> <a href=\"https:\/\/docs.google.com\/a\/miamioh.edu\/forms\/d\/e\/1FAIpQLSfASE1ahd6OTuu9Q3TjUL0G7hsVRp-Js6Ar9JeAEFn72lCs0Q\/viewform?c=0&amp;w=1\">contact a KCS Implementation Team member<\/a><\/strong>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how the implementation of\u00a0Knowledge-centered Service helped contribute to the success of big-industry players like HP, Lowe&#8217;s, and salesforce.com. (Our thanks to the nice people [&hellip;]<\/p>\n","protected":false},"author":1674,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_s2mail":"yes","footnotes":""},"categories":[6,4],"tags":[9,7],"class_list":["post-534","post","type-post","status-publish","format-standard","hentry","category-how-we-work","category-it-news","tag-kcs","tag-service-excellence"],"_links":{"self":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts\/534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/users\/1674"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=534"}],"version-history":[{"count":0,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts\/534\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}