{"id":526,"date":"2016-07-15T09:26:18","date_gmt":"2016-07-15T13:26:18","guid":{"rendered":"http:\/\/sites.miamioh.edu\/itservices\/?p=526"},"modified":"2016-10-26T10:02:36","modified_gmt":"2016-10-26T14:02:36","slug":"top-10-reasons-to-implement-kcs","status":"publish","type":"post","link":"https:\/\/sites.miamioh.edu\/itservices\/?p=526","title":{"rendered":"Top 10 Reasons to Implement KCS"},"content":{"rendered":"<p>Why implement Knowledge-centered Support?<\/p>\n<ol>\n<li>Simplifies incident management and reduces complexity<\/li>\n<li>Respond to and resolve issues faster<\/li>\n<li>Provide answers to complex issues at Tier 1<\/li>\n<li>Provides a consistent answer to any question asked more than once<\/li>\n<li>Reduces on-boarding time for new staff<\/li>\n<li>Integrates with our existing tools and processes (plug and play!)<\/li>\n<li>Identify opportunities to learn from customer\u2019s experience<\/li>\n<li>Improve first contact resolution<\/li>\n<li>Enable self-service<\/li>\n<li>Lower support costs<\/li>\n<\/ol>\n<p>Would you like to know more? Visit <strong><a href=\"http:\/\/miamioh.edu\/kcs\">miamioh.edu\/kcs<\/a><\/strong>, or<a href=\"https:\/\/docs.google.com\/a\/miamioh.edu\/forms\/d\/e\/1FAIpQLSfASE1ahd6OTuu9Q3TjUL0G7hsVRp-Js6Ar9JeAEFn72lCs0Q\/viewform?c=0&amp;w=1\"><strong> contact a member of the KCS Implementation Team<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why implement Knowledge-centered Support? Simplifies incident management and reduces complexity Respond to and resolve issues faster Provide answers to complex issues at Tier 1 Provides [&hellip;]<\/p>\n","protected":false},"author":1674,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_s2mail":"yes","footnotes":""},"categories":[6,4],"tags":[9,7],"class_list":["post-526","post","type-post","status-publish","format-standard","hentry","category-how-we-work","category-it-news","tag-kcs","tag-service-excellence"],"_links":{"self":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts\/526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/users\/1674"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=526"}],"version-history":[{"count":0,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=\/wp\/v2\/posts\/526\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/itservices\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}