{"id":3746,"date":"2025-04-11T12:32:17","date_gmt":"2025-04-11T16:32:17","guid":{"rendered":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/?p=3746"},"modified":"2026-04-09T15:13:46","modified_gmt":"2026-04-09T19:13:46","slug":"kinettix-tech-ticket-assignment","status":"publish","type":"post","link":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/2025\/04\/kinettix-tech-ticket-assignment\/","title":{"rendered":"Kinettix: Technician Ticket Assignment"},"content":{"rendered":"\n<table class=\"tg\">  \n  <tbody>\n    <tr>\n      <td class=\"tg-u71t\" style=\"letter-spacing:5px\">\n        <font color=\"#2e91b8\">\n          <b>VISION<\/b>\n        <\/font>\n      <\/td>\n      <td class=\"tg-u71t\">To streamline the job dispatch process by creating an integrated data processing tool that automates technician assignments.<\/td>\n    <\/tr>\n    <tr>\n      <td class=\"tg-u71t\" style=\"letter-spacing:5px\">\n        <font color=\"#2e91b8\">\n          <b>MISSION<\/b>\n        <\/font>\n      <\/td>\n      <td class=\"tg-u71t\">Develop a data-driven system that utilizes machine learning to match job requests (tickets) with the most suitable technicians. The system will integrate multiple data sources, including technician data, ticket history, and competency scores, to provide optimized technician recommendations. The solution will also incorporate feedback loops to improve the accuracy of future assignments.<\/td>\n    <\/tr>\n    <tr>\n      <td class=\"tg-u71t\" style=\"letter-spacing:5px\">\n        <font color=\"#2e91b8\">\n          <b>TEAM<\/b>\n        <\/font>\n      <\/td>\n      <td class=\"tg-u71t\">Alec Byrd, Camron O&#8217;connor, Chanakya Pandya, Quinn Classen, Thomas Dennedy<\/td>\n    <\/tr>\n    <tr>\n      <td class=\"tg-u71t\" style=\"letter-spacing:5px\">\n        <font color=\"#2e91b8\">\n          <b>CLIENT<\/b>\n        <\/font><\/td>\n      <td class=\"tg-u71t\"><a href='https:\/\/www.kinettix.com\/' target='_blank' rel=\"noopener\">Kinettix, Inc.<\/a><\/td>\n    <\/tr>\n\t<tr>\n\t\t<td class=\"tg-u71t\" style=\"letter-spacing:5px\"><font color=\"#2e91b8\"><b>SITE<\/b><\/font><\/td>\n\t\t<td class=\"tg-u71t\">n\/a<\/td>\n  <\/tr>\n    \n  <\/tbody>\n<\/table>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Kinettix Tech Ticket Capstone Group Presentation\" width=\"770\" height=\"433\" src=\"https:\/\/www.youtube.com\/embed\/N0vFK6Sy9lY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>VISION To streamline the job dispatch process by creating an integrated data processing tool that automates technician assignments. MISSION Develop a data-driven system that utilizes machine learning to match job requests (tickets) with the most suitable technicians. The system will integrate multiple data sources, including technician data, ticket history, and competency scores, to provide optimized [&hellip;]<\/p>\n","protected":false},"author":3017,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"chat","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[39,34,95,61,97],"tags":[],"class_list":["post-3746","post","type-post","status-publish","format-chat","hentry","category-development","category-external","category-spring-2025","category-track-iii","category-wednesday-april-23rd-2025","post_format-post-format-chat"],"_links":{"self":[{"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/posts\/3746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/users\/3017"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/comments?post=3746"}],"version-history":[{"count":0,"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/posts\/3746\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/media?parent=3746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/categories?post=3746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.miamioh.edu\/cse-senior-design-expo\/wp-json\/wp\/v2\/tags?post=3746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}